Phone Support

We recommend all clients with urgent support issues to call our helpdesk for immediate support. To help ensure we can respond as fast as possible we encourage clients to leave a message on our voicemail system. By doing this it reduces the time you have to wait on the line for a Software Support Specialist and also gives us the ability to respond quickly and prioritize all incoming calls.

Phone Support is a free service if you are a subscriber to our Annual Maintenance Service. We always encourage subscribers to give us a call whenever they are having issues with our Dental Practice Management Software.

Regular Support Hours

Regular Support hours are Monday - Friday from 8:00am - 5:00pm.

Emergency Support Hours

Emergency Support Hours are Monday-Friday 5:00pm - 9:00pm and Saturday 8:00am to 4:00pm.

Email Support

Email support is available 24-7. Response times are usually within 30 minutes but depending on call and email volume we guarentee you will get a response within the same business day.

If you are a subscriber of our Annual Mantenance Service email support is free of charge. Non-Subscribers are subject to regular support billing.

*NOTE* Emails received after regular office hours can expect responses during the next business day.
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