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Does the purchase price of the software include training and installation?

No.

What is the cost of training? How much does my office receive?

On-site training for an office usually requires 2-3 days.  These can be split into half day segments to avoid information overload.  Training is billed at $1000.00 per day plus travel expenses.  We recommend starting with the basics of the system first and then tackling the more in-depth options of the system once your staff is comfortable with day-to-day activities.  Our trainers will not leave your office until your staff is comfortable with the software!

Do setup, travel and installation use up any of my training hours?

No.

What is the cost of support and maintenance?  What does this include?

Cost of support and maintenance ranges from $100.00-$200.00 per month depending upon the modules chosen for your office. In all cases, the annual support contract includes unlimited toll free telephone support, software enhancements and upgrades as well as changes to the fee guide.  New clients get first 3 months free!

What is the response time to support calls?  What are your telephone support hours?

We try for immediate response but this is not always possible.  Should you have to leave a message, we will return your call within 20 minutes.  Our telephone support hours are:  Mon-Thurs 8:00am-6:00pm EST, Fri 8:00am-4:00pm EST.  After hours support are:  Mon-Thurs 6:00pm-9:00pm EST, Fri 4:00pm-9:00pm EST, Sat 8:00am-4:00pm EST.

Am I contractually locked in with Autopia for a specified number of years?

No.  Support and maintenance is billed annually and is entirely optional.

What are the rates for services if I do not enrol in an annual maintenance contract?

We do recommend you enrol in our maintenance contract as per call options can be expensive.  Should you choose this option, you will be charged $94.50 per call.  Fee guide updates are $162.00 and there is an hourly charge of $100.00.  System updates are billed at $740.00 per update.

Does the support contract include the new fee guide each year?

 Yes.

Does support include software updates throughout the year?

Yes.

Can I obtain customized programming if required?

Yes.  We are able to tailor the system to meet your specific needs.

Do you charge a licensing fee per terminal?

No.  This can quietly add to the purchase price quickly and dramatically to the unsuspecting purchaser.  Autopia offers a site license.  This means you may have as many workstations as necessary for a one-time fee.   

Do you integrate with digital x-rays and intra-oral cameras?

Yes, we bridge to any intra-oral camera and digital x-ray equipment.  This allows you to choose the best option for your office.

 

Can my existing data be converted?

Yes, we convert all of you data.  If you are already computerized and need to switch to another system, make sure your data can be converted.  If the company cannot or will not convert the data, be aware of the ramifications.  Be sure to ask specifically what data will be converted.  You will need all your patient information, account balances, insurance information, your appointment book, as well as your patient history and recall system.

Do I save a lot of money by not having my data converted?
No.

1. You will spend a great deal of staff time and therefore, money to re-enter all of your patient information, account balances, insurance information,and your appointment book. In many cases, thisinvolves overtime!

2. You cannotre-enter patient history so you will not have access to your patienthistory unless you maintain your old system on-site.

3. Maintaining your old system now means you are operating two systems!! Your staff will constantly go back and forth between your new system and the old one for access to all the information.

All of this adds undue stress and workload for your staff.  Wasn't switching to a new system supposed to make their lives easier?  By not having access to patient history, or having to re-enter the entire patient database every day, for a year, until you are caught up, the transition to your new system becomes much more difficult, inefficient, and cumbersome.

Simply put, for entire practice peace of mind, data conversion is a must for any office.